Frequently Asked Questions (FAQ)
When is the order cutoff time?
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General order deadline
→ 10 a.m. every day - Deadline for delivery orders on Wednesday/Friday (specified date)
→ Wednesday delivery : Monday 10 a.m. / Friday delivery : Wednesday 10 a.m.
When can I receive the product after ordering?
- General order products can be delivered the next day if ordered before 10 a.m. every day .
- Orders delivered on Wednesday/Friday (specified days) will be delivered on Wednesday/Friday if ordered before 10 a.m. on Monday or 10 a.m. on Wednesday, respectively .
- If you order a general order product and a Wednesday/Friday (specified date) delivery product together, they will be delivered together on the delivery date of the Wednesday/Friday (specified day) delivery product.
Delivery times vary by region, so please check the table below.
Delivery time by region
- Pakubuwono Residence (morning delivery) 09:00 - 11:00
- Botanica (morning delivery) 09:00 - 11:00
- Pondok Indah Residence (morning delivery) 09:00 - 11:00
- All areas of Jakarta and Karawachi (afternoon delivery) 14:00 - 17:00
Can I pick up the product in person? (Customers residing in areas where delivery is not possible)
Customers living in areas where delivery is not possible (areas other than Jakarta/Karawachi) can receive the product directly from the supermarket pick-up point after ordering.
If you wish to receive payment directly, please click the Whatsapp icon at the bottom right of the site and contact customer service .
- Pick-up point: New Seoul Mart 2nd floor (Jl. Wijaya I No.53, RT.8/RW.5, Petogogan, Kec. Kby. Baru)
Select a purchase option to pre order this product
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